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Scope and Purpose

This Fair Play Policy governs all wagering and gaming activities conducted on the Rollxo platform. It sets the standards for fairness, transparency, and integrity of operations and applies to all players and transactions conducted on the Rollxo service. By accessing Rollxo, you acknowledge and agree to this policy and the related Terms and Conditions.

Fairness and Randomness

Rollxo operates all games using a Random Number Generator that is designed to produce outcomes that are statistically unpredictable and free from bias. An independent testing process verifies the RNG’s integrity, and current certification remains in force while the platform operates. Each game outcome is determined solely by the RNG and is not subject to manipulation by Rollxo or any third party.

Auditing, Certification, and Transparency

Rollxo engages independent auditors to perform ongoing evaluations of the RNG, game fairness, and payout behavior. Certification status and relevant audit findings are retained by Rollxo and, where permitted by law, may be reviewed or requested by players in accordance with internal procedures. The platform conducts regular reviews of payout statistics to verify fairness across games and sessions.

Records, History, and Access

Rollxo maintains secure, auditable records of all transactions and player activity, including deposits, withdrawals, and wagering histories. Players may access wagering history and transaction records within the platform’s available tools. Upon request and in compliance with applicable privacy and data protection laws, Rollxo may provide copies of such records to the player.

Security of Transactions and Fraud Prevention

Transactions are processed through licensed and regulated payment providers. Rollxo employs industry-standard encryption and security controls to protect data in transit and at rest. A proactive fraud-detection program monitors activity for signs of unauthorized access or misrepresentation. Rollxo may request verification documentation to confirm identity or mitigate risk, and may suspend or terminate access where appropriate to protect the integrity of the platform.

Identity Verification and Know Your Customer

Rollxo implements identity verification and age checks in line with applicable law. Verification may be required before enabling certain features, such as withdrawals, or in response to suspicious activity. Failure or delay in verification may result in limitations on account functionality or withdrawal restrictions until compliance is achieved.

Privacy and Data Handling

Rollxo collects and processes personal data in accordance with its Privacy Policy and applicable data-protection laws. Data is retained only for the period necessary to fulfill the purposes described and to comply with legal obligations. Players may exercise rights to access, correct, or request deletion of their personal data where permitted by law, subject to Rollxo’s legitimate interests and regulatory obligations.

Responsible Gaming

Rollxo promotes responsible gaming and provides tools to support it, including deposit, loss, and session limits; reality checks; reminders; time-outs; and self-exclusion options. Rollxo verifies age and counsels players on safe gambling practices. Resources for responsible gaming are made available within the platform.

Disputes, Complaints, and Resolution

Players may raise concerns about fairness, game outcomes, or account activity through Rollxo’s Support Center. Rollxo will acknowledge inquiries promptly and conduct a documented investigation, maintaining an audit trail of the process. When required by law or policy, unresolved matters may be escalated to regulatory authorities or resolved through the platform’s established dispute-resolution pathways.

Policy Changes and Governing Law

Rollxo reserves the right to amend this Fair Play Policy at any time. Material changes will be communicated to players through the platform. This policy and its application are governed by the Terms and Conditions and applicable laws and regulations of the jurisdiction stated therein. All disputes are subject to the governing law and venue specified in the Terms and Conditions.